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What forms of payment do you accept?

We accept all major credit or debit cards directly on our site using a secured SSL secured payment link for your protection. We also accept payments through Paypal (you do not need to have a Paypal account to pay this way).

 

Returns and Exchange Conditions

We inspect every piece thoroughly before shipping to you to be sure that your order is in perfect condition. No Gnexys  piece can be returned, refunded or exchanged for any reason, except for faults made in the production of the piece(s). ALL SALES ARE FINAL!  In case that you receive faulty product you must follow the Terms of return.

 

Terms of return:

  • items must be returned within 20 days of purchase

  • products must be unworn, unwashed, in sellable condition, in original packaging and all tags must be attached Gnexys will inspect the retuned item and reserves the right to refuse return/ exchange if the product conditions does not meet our criteria]

  • Gnexys will only refund or exchange for items bought directly through Gnexys

  • Gnexys reserves the rights to deem a product as faulty or not. A faulty product must be returned within 20 days of purchase. We recommend all customers inspect their products upon receiving them. Gnexys does not accept returns on items that have basic wear and tear or have been washed!

  • Gnexys does not offer returns on gift cards

  • No returns or exchanges accepted on custom orders

 

How to make return

Simply contact us via our website or Instagram page (10am-5pm Monday-Friday).
Once you obtained your return number, package the items securely. We recommend that you return the item by recorded delivery and obtain proof of sending. We will not be able to refund any items that are lost in transit back to us. As mentioned in our terms above, you will be responsible for the cost of returning the items unless the item was delivered to you in error.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your item. When the return is approved your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 days.

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